FAQ

FAQ

With 150+ shops, restaurants, offices, and more here at Crocker Park, it’s one of the biggest outdoor shopping centers in Cleveland, and we’re here to help provide the very best experience to all of our amazing guests.

So if you need help finding a store or restaurant, have a question about one of our events, or would like to inquire about renting our event space at Market Square, we’re here to help.

Browse the frequently asked questions below to see if they help answer your questions, or visit the Crocker Park management office inside LINC at 170 Market St next to Trader Joe’s for more information about Crocker Park.

What are your hours of operation?

– Monday through Friday 10am-9pm
– Sunday 11am-6pm
– Closed on Thanksgiving and Christmas

How do I get to Crocker Park?

From I-90 Westbound
– Take the Crocker Road exit, number 156, toward Basset Road.
– Turn left onto Crocker Road.
– Turn right into Crocker Park (less than a quarter mile from I-90).

 

From I-90 Eastbound
– Take the Crocker Road exit, number 156 toward Basset Road.
– Turn right onto Crocker Road.
– Turn right into Crocker Park (less than a quarter mile from I-90).

 

From 480 Westbound
– Take the Stearns Road exit, number 3.
– Turn right onto Stearns Road.
– Stearns Road becomes Crocker Road.
– Turn left into Crocker Park.

 

From 480 Eastbound
– Take the Stearns Road exit, number 3.
– Turn left onto Stearns Road.
– Stearns Road turns into Crocker Road.
– Turn left into Crocker Park.

What is your contact information?

Management office phone number
– 440-835-9343

 

Email address
[email protected]

 

Address
– 177 Market Street, Westlake, OH 44145

Where can I park?

Free Parking
We have 7 free parking garages and one paid parking garage on property:

– Mulberry Garage – Located between Carney court and American Blvd
– American Greetings Garage – Located at the end of American Blvd this garage is free after 5pm Mon-Fri and on the weekends
– Crocker Road Garage – Located just off Crocker Road
– Main Street Garage – Located off Early Lane and Center St
– Union Street Garage – Located on Union St and Vine St
– Vine Street Garage – Located on Vine St and Union St
– Promenade Parking Lot – Beyond the first row of parking spots in the Promenade, you will find an entire parking lot with free parking spots. Located on Detroit Rd

 

Paid Parking
– Detroit Garage – Located on S.S Comet Road and just off Crocker Road, this garage hosts 3 electric car charging stations

 

Coin Meter Parking
– There are metered parking spots that take quarters through out Main Street and Crocker Park Blvd.
– Behind Cheesecake Factory, there is a parking lot full of metered parking spots that take quarters

 

Credit Card Meter Parking
– By the Hyatt you will find metered parking that takes credit cards
– In the Promenade parking lot, the first-row parking is metered and takes credit card

Where can I find an ATM?

ATMs are located by the giant chess board in West Park, the Regal Movie theater and behind Key Bank.

crockerpark.com/directory

Do you allow pets on property?

Pets are welcome on leashes and owners must clean up after them. In addition, many of our shops and restaurants are pet-friendly. Find a full list at the link below.

crockerpark.com/pet-friendly

Do you have security on property?

Crocker Park has 24/7 security on property. Here at Crocker Park we insist that if you see something, say something. Please report anything you feel is unsafe or suspicious or if you need assistance, they can be reached at 440-343-4017. Our Security team is here to help you in the event of the following problems:

– Escort to vehicle
– Lost vehicle
– Lost children
– Lost and found
– Etc.

Do you have a lost and found?

If you have lost something, we recommend that you retrace your steps by calling tenants that you may have been in at the time of losing your item. If this isn’t successful, please contact Security at 440-343-4017 to see if it is in our lost and found.

 

If you have found something, please call Security at 440-343-4017 so they can retrieve it from you.

What is the Crocker Park Code of Conduct?

This property provides a venue for shopping and entertainment purposes of our guests. All guests are to treat others as you would like to be treated. Discourteous behavior, standing, walking or sitting in areas that may cause an inconvenience to others is not permitted.

 

Respect others. Loud, disorderly, or disruptive conduct is prohibited, including the use of obscene or insulting languages/gestures, running, yelling, fighting, boisterous behavior, throwing objects, littering, playing radios, unauthorized singing or dancing, skating, skateboarding, or rollerblading are not permitted. Minors must not continually congregate in groups larger than four.

 

To enforce the rules applicable to minors, we require that all patrons on our property to carry appropriate identification with proof of age.

 

Soliciting, picketing or rallying, conducting of surveys, distributing literature, offering any items for sale, soliciting signatures or personal information of any kind (including names, phone numbers, etc.) videotaping ore photographing is prohibited without the express written permission of the owner.

 

Appropriate attire must be worn when visiting this property. Items of clothing with obscene, suggestive or offensive messages are not permitted. Shirts and shoes are required at all times.

 

Loitering is not permitted on property. Loitering includes inactivity, blocking access, hindering movement and/or failure to move to a dining, entertainment or retail venue.

 

Sitting in vehicles on property is not allowed. No drag racing or opening hoods on vehicles for show. We reserve the right to remove unauthorized vehicles that either present a safety hazard, are parked overnight, or are not parked in a designated parking space.

 

All persons under the age of 18 are expected to be in school during school hours and may be asked to leave the property.

 

Pets are welcome on leashes. Owners must clean up after them.

 

Anyone creating a panic situation or vandalizing the property will be arrested and prosecuted to the fullest extent allowable by law.

Who do I contact for media requests?

Crocker Park welcomes media requests, if you are interested in any media information or photography/filming on property, please reach out to the Management office at 440-835-9343 or email us at [email protected]

 

You can also reach out to us via direct message on one of our social media accounts at @crockerpark.

Can I plan an event at Crocker Park?

Market Square is a clean slate that allows you to customize your event around the modern, open interior space which seamlessly blends with the expansive outdoor area to create a continuous flow into over 25,000 square feet of green space.

If you are interested in renting the space for a private event, please contact Taylor Pierce at 440-710-0780 or [email protected]

More info about Market Square can be found at marketsquare.crockerpark.com

What upcoming events and activities do you have?

You can view all of our upcoming events at crockerpark.com/play. You can also view our upcoming events on our Facebook page and RSVP to receive event updates by going to facebook.com/crockerpark.

What are the train hours and running dates?

– November 24th through January 5th
– Memorial Day through Labor Day

 

View more info at crockerpark.com/express-train

What are the splash pad hours and running dates?

Memorial Day through Labor Day

View more info at crockerpark.com/splash-zone

What shops and restaurants are coming soon to Crocker Park?

Condados Tacos
Bibibop
Hot Chicken Takeover
Apricot Lane
– Art of Shaving