FAQ

Contact Us

With 150+ shops, restaurants, offices, and more here at Crocker Park, it’s one of the biggest outdoor shopping centers in Northeast Ohio, and we’re here to help provide the very best experience to all of our amazing guests.

So if you need help finding a store or restaurant, have a question about one of our events, or would like to inquire about renting our event space at Market Square, we’re here to help.

Browse the frequently asked questions below to see if they help answer your questions, or visit the Crocker Park management office inside LINC Social at 177 Market St next to Trader Joe’s for more information about Crocker Park.

What are your hours of operation?

– Monday through Friday 10am-9pm*
– Sunday 11am-6pm*
– Closed on Thanksgiving and Christmas

*Hours may vary. Call the specific store for exact hours.

How do I get to Crocker Park?

From I-90 Westbound
– Take the Crocker Road exit, number 156, toward Basset Road.
– Turn left onto Crocker Road.
– Turn right into Crocker Park (less than a quarter mile from I-90).

 

From I-90 Eastbound
– Take the Crocker Road exit, number 156 toward Basset Road.
– Turn right onto Crocker Road.
– Turn right into Crocker Park (less than a quarter mile from I-90).

 

From 480 Westbound
– Take the Stearns Road exit, number 3.
– Turn right onto Stearns Road.
– Stearns Road becomes Crocker Road.
– Turn left into Crocker Park.

 

From 480 Eastbound
– Take the Stearns Road exit, number 3.
– Turn left onto Stearns Road.
– Stearns Road turns into Crocker Road.
– Turn left into Crocker Park.

Where can I park?

Free Parking
We have 8 free parking garages and one paid parking garage on property:

– American Greetings Garage – Located at the end of American Blvd this garage is free after 5pm Mon-Fri and on the weekends
– Crocker Road Garage – Located just off Crocker Road behind Ann Taylor and Chicos
– Main Street Garage – Located off Early Lane and Center St behind Evereve and Talbots
– Market Square Garage – Located off American Blvd across from the American Greetings Garage

– Mulberry Garage – Located between Carney court and American Blvd behind Trader Joe’s and Esporta Fitness
– Union Street Garage – Located on Union St and Vine St behind Burntwood Tavern
– Vine Street Garage – Located on Vine St and Union St next to Dick’s Sporting Goods
– Promenade Parking Lot – Beyond the first row of parking spots in the Promenade, you will find an entire parking lot with free parking spots. Located on Detroit Rd
– Detroit Road Garage – Free 30 minute parking and Free parking with Regal Cinemas ticket stub. Validate at Regal customer service. Validated parking for 2 hours at Yard House. Ask your server for validation.

 

Paid Parking
– Detroit Garage – Located on S.S Comet Road and just off Crocker Road, this garage hosts 3 electric car charging stations. $1 each hour over 30 minutes, $6 maximum up to 24 hours. Cheaper than meter parking!

 

Extra Parking
– American Greetings Garage – Located on American Boulevard and just off Crocker Road, this garage allows FREE parking on weekdays after 5pm and all weekend long.

 

Coin Meter Parking
– There are metered parking spots that take quarters through out Main Street and Crocker Park Blvd.
– Behind Cheesecake Factory, there is a parking lot full of metered parking spots that take quarters

 

Credit Card Meter Parking
– By the Hyatt you will find metered parking that takes credit cards
– In the Promenade parking lot, the first-row parking is metered and takes credit card

 

Parking Reservation Form
– Parking reservations will be granted on a first come, first served basis for the Mulberry Garage, Market Garage and American Greetings Garage. There are 188 reserved parking spaces available at this time. Parking spaces are reserved for a period of six (6) months for a refundable deposit of $250 for that six (6) month period. Payment shall be due upon registration. Should you change vehicles, you need only notify us of that change. >> Download Form

What is your contact information?

Management office phone number
– 440-835-9343

 

Email address
[email protected]

 

Address
– 177 Market Street, Westlake, OH 44145

 

Sales/Sponsorships
Lisa Pianecki, Manager Corporate Partnerships
[email protected]
(216) 956-5361

 

Marketing & PR
Stacie Schmidt, VP of Marketing & Communications
[email protected]
(702) 283-2174

 

>> View All Contacts

How do I pay a parking ticket?

Call (440) 835-9343 to pay over the phone by credit or debit card. You may also mail in a check or cash payment to CP Delaware, LLC, PO BOX 45587, Westlake, OH 44145. Payments within 48 hours are $25.00, after 48 hours payments will be $40.00. If you wish to contest your ticket, please call (440) 835-9343.

Do you have an ATM and/or Change Machine?

Yes, we have both!

1. There are two public ATMs on property. One is located near the entrance of Regal Cinemas, and the other is in East Park across from The Cheesecake Factory near the fountain. Private banks located on property, such as Citizens Bank, First National Bank, and US Bank, also have ATMs inside their banking locations or in a drive-thru. Market District has an ATM inside their store as well.

2. The change machine is located near Center Circle just across the road from Barnes & Noble.

Do you offer valet?

We have two valet locations:

1. On Main St. in front of Journey’s and Hyde Park that is open 7 days a week from *7:30am until 11pm.

2. In front of Regal Cinemas that is open Fridays, Saturdays, and Sundays from *5pm until 11pm.

*For car pick up after 11pm, please call Crocker Park Security at (440) 343-4017.

Do you allow pets on property?

Pets are welcome on leashes and owners must clean up after them. In addition, many of our shops and restaurants are pet-friendly. Look for the paw decal in the window of pet-friendly shops. You can also find a full list at the link below.

crockerpark.com/pet-friendly

Do you have security on property?

Crocker Park has 24/7 security on property. We always insist that if you see something, say something. Please report anything you feel is unsafe or suspicious or if you need assistance. Our Security team is here to help you in the event of the following problems:

– Escort to vehicle
– Lost vehicle
– Lost children
– Lost and found

Contact them 24/7 at (440) 343-4017

Do you have a lost and found?

If you have lost something, we recommend that you retrace your steps by calling tenants that you may have been in at the time of losing your item. If this isn’t successful, please contact Security at 440-343-4017 to see if it is in our lost and found.

 

If you have found something, please call Security at 440-343-4017 so they can retrieve it from you.

What is the Crocker Park Code of Conduct?

– All of our buildings, parking facilities, pedestrian walkways and other common areas are privately owned. We reserve the right to define the rules of conduct acceptable to us in order to determine admission to the property. Failure to abide by these rules may result in expulsion, banning, arrest and/or prosecution for criminal trespass. Please enjoy your visit with us and if you have any questions, please do not hesitate to contact us at 216.464.2860.

– This property provides a venue for shopping and entertainment purposes of our guests. Discourteous behavior, standing, walking, or sitting in areas that may cause any inconvenience to others, is not permitted.

– Respect others. Loud, disorderly, or disruptive conduct is prohibited, including the use of obscene or insulting language/gestures, running, yelling, fighting, boisterous behavior, throwing objects, littering, playing radios, unauthorized singing or dancing, skating, skateboarding, or rollerblading are not permitted. Minors must not continually congregate in groups larger than four. To enforce the rules applicable to minors, we require all patrons on our property to carry appropriate identification with proof of age.

– All persons up to and including age 15 must be accompanied and supervised by a parent or adult (over the age of 21) at all times.

– Solicitation, picketing or rallying, conducting of surveys, distributing literature, offering any items for sale, soliciting signatures or personal information of any kind (including names, phone numbers, etc.), videotaping or photographing is prohibited without the express written permission of the owner.

– Appropriate attire, including shirts and shoes, must be worn when visiting this property. Items of clothing with obscene, suggestive, or offensive messages are not permitted.

– Excessive loitering is not permitted on property.

– Park at your own risk. We are not responsible for theft or damage to your vehicle.

– Parking is permitted in designated parking spaces only. No overnight parking. We reserve the right to ticket or remove any vehicles at the owner’s expense for failure to comply with this code of conduct.

– No Cruising permitted.

– Extended sitting in vehicles on property is not allowed. No drag racing or opening hoods on vehicles for show.

– All persons under the age of 18 are expected to be in school during school hours and may be asked to leave the property.

– Pets are welcome on leashes. Owners must clean up after them.

– Anyone creating a panic situation or vandalizing the property will be arrested and prosecuted to the fullest extent allowable by law.

What is the Parental Escort Policy?

– Children up to and including age 15 must be accompanied by a parent or adult at all times while at Crocker Park.

– The accompanying adult must be 21 years or older.

– The accompanying adult is responsible for the child’s actions, including any damages or losses caused by the child.

– This policy may be enforced by security personnel, who have the right to request identification from the accompanying adult and child.

– Exceptions may be granted, such as for children who are employed at the mall or who are participating in a Crocker Park sponsored event.

– One adult may accompany up to four youths.* All accompanied youths must remain with the supervising adult. *This limitation does not apply to children age 10 and under.

– This policy is in effect at all times and is designed to ensure the safety and well-being of young visitors to the mall.

– Violators of this policy may be subject to expulsion, banning, arrest and/or prosecution for criminal trespass.

– Crocker Park reserves the right to amend the policy at any time.

What is the No Cruising Policy?

– No person shall engage in unnecessary repetitive driving, also known as “Cruising”.

– No person shall drive or permit a motor vehicle under their care, custody, or control to be driven past the same entry point three times within a two-hour period in or around a posted no cruising area so as to contribute knowingly to traffic congestion, obstruction of streets, sidewalks, or parking lots, impediment of access to shopping centers or other buildings open to the public, or interference with the use of property or conduct of business in the area.

– The person having control and/or ownership of a motor vehicle shall be considered the person cruising, without regard as to whether that person was actually driving the motor vehicle each time it passed the same point.

What is the new security robot?

What to Know About the New Security Robots
Knightscope is a security technology company utilizing Software + Hardware + Humans to deliver new advanced anomaly detection capabilities. Knightscope was originally founded in response to the tragic events at Sandy Hook and the Boston Marathon. The founders believed that with a unique combination of hardware, software and humans, they could greatly reduce crime… by as much as 50%!
Autonomous Security Robots (ASRs) excel at monotonous, computationally heavy and sometimes dangerous work. Humans are best at decision-making and situational analysis. The combination is a game changer for security everywhere.

 

Will it call the police?
No. Knightscope Robots will not directly call the police. However, the Knightscope Robots do have a Intercom button on one side of the machine that can be programmed to call security on-duty. Upon pressing this button, you will engage a two-way discussion with security personnel (or a designated person).

 

Are the robot sensors safe?
Knightscope utilizes commercially available, off-the-shelf sensors that are already proven safe and effective for everyday use.

 

Is it armed?
No. Knightscope Robots are not armed in any way.

 

Is this machine going to hit my car?
No. Knightscope Robots are equipped with various levels of object avoidance, AI Deep Learning and smart navigation, all of which are used by the Robots to dynamically understand their environment every millisecond. If you are in the immediate vicinity of an ASR, they will either remain static until you leave their allowable patrol path, or they will maneuver around your vehicle at walking speed and within their allowable patrolling range.

 

What kind of photos or videos is the robot taking?
The Knightscope ASR visually observes its surroundings through the use of video cameras and a thermal camera. While the ASRs are unique in appearance and delivery system, the security service that they provide are already commonly accepted in the public domain with fixed security camera systems. Machines proactively seek out anomalies that might suggest criminal activity – e.g., people in restricted areas – and alert the proper authorities when a concern is detected.

 

What about individual privacy?
Interestingly, a person’s picture is taken approximately 30 times per day in public without threatening individual privacy. Generally speaking, there is no expectation of privacy in public areas (with emphasis on the word ‘public’). Privacy is recognized in areas such as one’s residence, phone booths, hotel rooms and places provided to ensure privacy like a conference room or restroom. Knightscope is focused on public areas away from those private spaces.

 

How does the robot know where it is?
Each ASR operates within a predefined, geo-fenced area. And much like a human, a machine does not rely solely on one sensor to determine its current location and plot a directional path. It utilizes data from multiple sensors – LIDAR, GPS, inertial and wheel odometry sensors – to develop a complete picture of its environment and determine a position within those boundaries. The ASR then carefully navigates, fully utonomously, along a random path seeking to thwart any evildoers.

 

Is the robot spying on me?
No, the robot is only recording video of public areas and not of anyone in particular. It is here to keep you and your belongings safer by deterring criminal activity and unwanted behaviors.

 

Who has access to the live and recorded video stream?
Only authorized individuals. The interface is password protected and all of the data is encrypted both at rest and in transit.

 

Do the robots talk?
Yes. They can be programmed to broadcast nearly any message related to security, safety, facilities, visitor experience and much more, in English and/or Spanish, in a female or male voice.

Who do I contact for media requests?

Crocker Park welcomes media requests, if you are interested in any media information or photography/filming on property, please reach out to Stacie Schmidt at (702) 283-2174 or at [email protected].

 

You can also reach out to us via direct message on one of our social media accounts at @crockerpark.

Can I plan an event at Crocker Park?

Market Square is a clean slate that allows you to customize your event around the modern, open interior space which seamlessly blends with the expansive outdoor area to create a continuous flow into over 25,000 square feet of green space.

If you are interested in renting the space for a private event, please contact The City of Westlake at (440) 617-4242 or [email protected].

More info about Market Square can be found by clicking here.

What upcoming events and activities do you have?

You can view all of our upcoming events at crockerpark.com/play. You can also view our upcoming events on our Facebook page and RSVP to receive event updates by going to facebook.com/crockerpark.

What shops and restaurants are coming soon to Crocker Park?

All new tenant listings can be found on the Shop & Dine pages. Click the corresponding button below to view. Thanks!

Where can I purchase Crocker Park gift cards?

Crocker Park gift cards can only be purchased during the holiday season.

 

You can also contact/visit your favorite local Crocker Park store or restaurant to buy one of their gift cards directly, all year long.

Can I take pictures at Crocker Park?

We encourage all guests to take pictures at any and all of our photo spots. However, photos are permitted for personal use only, no commercial photo taking is allowed without prior consent.

 

If you would like to shoot with a professional camera (not your phone), download our consent and waiver form, fill it out, and bring with you to present to security if approached. >> Download Form

 

If you would like to arrange a commercial shoot, please email [email protected] and someone will follow up with more information.

Are there any nursing rooms for moms and babies at Crocker Park?

Yes, Baby Gap has dedicated nursing rooms inside their store. They are located at 192 Main St at the corner of Main St and Market St. >> More Info